1. Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with HIPAA and other applicable laws.

• Information Collection: We may collect personal information such as your name, contact details, and health information when you visit our website or contact us for services.
• Use of Information: Your information is used solely for providing medical care, processing payments, and improving our services. We do not sell or share your personal information with third parties except as required by law or with your consent.
• Data Security: We implement robust security measures to protect your data from unauthorized access, use, or disclosure. All information shared through our website is encrypted.
• Your Rights: You have the right to access, amend, or request the deletion of your personal information. You may also opt out of receiving any non-essential communications.

2. Appointment and Cancellation Policy

We strive to offer our patients convenient appointment scheduling and timely care. The following policy outlines our procedures for appointments and cancellations:

• Appointment Scheduling: You can schedule an appointment online or by calling our office. Same-day appointments may be available for urgent care needs.
• Cancellations and No-Shows: If you need to cancel or reschedule an appointment, we require at least 24 hours' notice. Failure to provide notice or missed appointments without notice will result in a [fee amount] no-show fee.
• Late Arrivals: If you arrive late to an appointment, we may need to reschedule depending on our availability. Please call our office if you anticipate being late.

We appreciate your cooperation in helping us provide timely care for all patients.

3. Telemedicine Policy

We offer telemedicine services to provide convenient, high-quality care from the comfort of your home. Our telemedicine policy includes the following guidelines:

• Eligibility: Telemedicine visits are available for established patients with non-emergency medical concerns. Certain medical conditions may still require an in-person visit.
• Consent: By scheduling a telemedicine visit, you consent to the use of telecommunication technology for diagnosis and treatment.
• Confidentiality: All telemedicine consultations are conducted in accordance with HIPAA regulations. We use secure platforms to ensure your health information remains private.
• Billing: Telemedicine visits are billed similarly to in-person visits. Check with your insurance provider for coverage information, or contact our office for any billing questions.

4. Financial and Payment Policy

Effective Date: [Insert Date]

To help you understand your financial responsibilities, we have established the following payment and billing policies:

• Insurance: We accept most major insurance plans. It is the patient's responsibility to ensure that our practice is in-network with their insurance provider. Co-payments, co-insurance, and deductibles are due at the time of service.
• Self-Pay: For patients without insurance, we offer competitive self-pay rates. Payment is expected at the time of service unless other arrangements have been made in advance.
• Payment Methods: We accept cash, checks, and major credit cards. We also offer payment plans for qualifying patients.
• Outstanding Balances: All outstanding balances are due within 30 days unless a payment plan is established. Unpaid balances over 90 days may be sent to a collection agency.

Please contact our billing department with any questions about your account.

5. Prescription Refill Policy

To ensure that you receive timely and accurate medication refills, please follow these guidelines:

• Refill Requests: Prescription refill requests should be made at least 48 hours in advance.You can request refills through our patient portal, by calling our office, or by contacting your pharmacy.
• Controlled Substances: Refills for controlled substances require an office visit and may be subject to additional documentation requirements as per Delaware state law.
• Prior Authorizations: Some prescriptions may require prior authorization from your insurance company. We will work with your insurance provider to process these, but it may take additional time.

We are committed to ensuring that your medication needs are met promptly.

6. Health and Safety Policy

Effective Date: [Insert Date]

We prioritize the health and safety of our patients, staff, and community. The following measures are in place to ensure a safe environment:

• COVID-19 Protocols: Our practice adheres to all current CDC and Delaware state guidelines for COVID-19 safety. This includes wearing masks, social distancing, and enhanced cleaning procedures.
• Infection Control: Our office follows strict infection control protocols, including the sterilization of equipment, regular hand hygiene practices, and the use of personal protective equipment (PPE).
• Patient Screening: Patients who exhibit symptoms of contagious illnesses, such as fever or cough, are encouraged to use telemedicine services or reschedule in-person appointments to reduce the risk of exposure.

We appreciate your cooperation in keeping our practice a safe and healthy environment for everyone.

7. Patient Rights and Responsibilities

At our practice, we are committed to respecting your rights as a patient and ask that you uphold certain responsibilities in return:

Patient Rights

• You have the right to receive high-quality, respectful, and compassionate care.
• You have the right to be informed about your diagnosis, treatment options, and prognosis.
• You have the right to privacy and confidentiality regarding your health information.

Patient Responsibilities

• You are responsible for providing accurate and complete medical history and information.
• You are responsible for following the prescribed treatment plan and attending follow-up appointments.
• You are responsible for understanding your insurance coverage and financial obligations.